Help with Beenlist

Getting started and signing in

You do not need an invitation to join Beenlist. Friends can still share links to connect with you in the app. If a link does not open, ask the person who sent it for a new one.

If you cannot sign in, write to us and tell us what you see on the screen.

Places and trips

Tap the plus button in the tab bar to add a place you have been. Your trips are in the Trips tab, and the places you save are in Collections. If a place or a trip shows the wrong details, email us its name and the city.

Photos and location

Beenlist asks before it uses your photos or your location. You can change either choice in the iPhone Settings app, under Beenlist. If adding photos or finding a place stops working, check those two settings first.

Booking imports

You can forward a hotel, flight, or activity confirmation to your own Beenlist address. Find it in the app under Settings & privacy, in the Account section, as Forwarding address. When Beenlist can read a forwarded confirmation, it shows up in the app for you to review. Not every email can be read.

If something you forwarded has not shown up, email us the date you forwarded it and who the booking was with. Please do not send the confirmation itself to support.

Your account, privacy, and reporting

For a question about your account or your data, or to tell us about something that should not be on Beenlist, email support@beenlist.com. For a report, include the name of the profile and what you saw.

How we handle your information is in our Privacy Policy, and the rules for using Beenlist are in our Terms of Use.